NASA SEWP VI Contract Holder
NASA SEWP VI
ICBAI LLC is a NASA SEWP VI contract holder in Category B (Enterprise-Wide ITC/AV Service Solutions) and Category C (Mission-Based ITC/AV Service Solutions). This page provides the contract information, ordering guide, and contacts Federal customers need to obtain quotes and place orders with ICBAI through SEWP.
Contract Information
- Contract Holder
- ICBAI LLC
- Category B Contract
- 80TECH26D2037
- Category C Contract
- 80TECH26D0828
- Contract Type
- Multi-award Government-Wide Acquisition Contract (GWAC)
- Period of Performance
- November 2026 to October 2036
- SEWP Fee
- 0.34%
- UEI
- LEFKSKTDKQG7
- CAGE
- 9DH99
- Address
- 44330 Premier Plaza, Suite 100, Ashburn, VA 20147
- Phone
- 703-795-9838
Ordering Guide
The ICBAI SEWP VI Ordering Guide explains how to obtain a quote, place an order, get support, and resolve order issues.
Download the ICBAI SEWP VI Ordering Guide (PDF, 3 pages)
The guide covers:
- SEWP overview and fair opportunity
- What ICBAI provides under Categories B and C
- How to obtain a quote
- Ordering process and payment
- Post-delivery support
- Troubleshooting a problem order
- Contact information
About NASA SEWP VI
NASA SEWP (Solutions for Enterprise-Wide Procurement), pronounced "soup," provides the latest Information Technology, Communication, and Audio-Visual (ITC/AV) solutions and services to all Federal agencies and their approved contractors. Created in 1993, SEWP was the first Government-Wide Acquisition Contract (GWAC) in the federal acquisition space. The program is self-funded through a 0.34% usage fee and supports more than 50,000 orders a year.
ICBAI LLC's SEWP VI contracts are each one of multiple awards under the NASA SEWP VI multi-award GWAC, administered by the NASA SEWP Program Management Office (PMO).
What ICBAI Provides
Category B, Enterprise-Wide ITC/AV Service Solutions (80TECH26D2037): enterprise-wide strategic solutions that improve and enhance an agency's ITC/AV infrastructure, including cloud services, managed services, and shared services such as agency-wide help desk and ticketing systems.
Category C, Mission-Based ITC/AV Service Solutions (80TECH26D0828): mission-based technology services, including custom computer programming, network operations, ITC/AV engineering and design, data processing and analysis, hosting, ITC/AV management services, consulting and training, digital government services, and cybersecurity and security systems services.
Fair Opportunity and Requests for Quotes
The following is clause A.1.13 of the NASA SEWP VI contract, posted in full:
A.1.13 FAIR OPPORTUNITY AND REQUESTS FOR QUOTES
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.
If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:
- all such items are clearly marked as not yet available on their SEWP contract; and
- the contractor submits a technology refreshment request to add those products to their contract
If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be the no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.
Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.
When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.
When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.
How to Obtain a Quote
- Submit a Request for Quote through the SEWP Quote Request Tool (QRT) at www.sewp.nasa.gov, selecting Category B or Category C, or naming ICBAI LLC as a suggested source. This is the recommended method and supports your fair opportunity documentation.
- Ask questions during the open period through the QRT Question and Answer feature, or contact the ICBAI SEWP Quote Desk below for market research and pre-RFQ discussions.
- Receive ICBAI's quote. ICBAI quotes only services and labor categories on its SEWP VI contract, at prices no greater than those in the SEWP database of record. Every quote states how long it is valid, and ICBAI honors any order submitted within that period.
ICBAI Sales Contact
| Role | Name | Phone | |
|---|---|---|---|
| SEWP Quote Desk | Patrick Eager | 703-795-9838 | Patrick.Eager@ICB.AI |
Post-Delivery Support
Service Start-Up
After award, ICBAI holds a kickoff with the ordering office within 5 business days, confirms points of contact, and begins performance according to the order's statement of work and schedule. Where a transition is required, ICBAI delivers a transition plan with the kickoff.
Service Quality and Corrective Action
ICBAI performs all services in accordance with the order's performance requirements. Services that do not conform are corrected or re-performed at no additional cost, consistent with FAR 52.212-4(a). The ICBAI Program Office monitors performance on each order and addresses customer concerns through the support and escalation contacts on this page.
Technical Support
Technical support for services delivered under an order is available Monday through Friday, 8:00 AM to 4:00 PM ET, through the ICBAI support contacts below. Support levels or extended hours required by a specific order are defined in that order's statement of work.
ICBAI Support Contacts (SEWP VI Program Office)
| Role | Name | Phone | |
|---|---|---|---|
| Program Manager | Patrick Eager | 703-795-9838 | Patrick.Eager@ICB.AI |
| Deputy Program Manager | Krista Goff | 817-821-9733 | Krista.Goff@ICB.AI |
Troubleshooting a Problem Order
If an order has a problem, such as a discrepancy in the order, a performance or schedule concern, an invoicing question, or a needed modification, use the path below. Have your Delivery Order (DO) number and SEWP order number ready.
- Contact the ICBAI Program Office using the ICBAI Support Contacts above. ICBAI acknowledges within one business day and provides a resolution plan.
- Escalate to the ICBAI Program Manager if the issue is not resolved within three business days.
- Contact the SEWP PMO at any time at help@sewp.nasa.gov or (301) 286-1478. The PMO can help resolve order issues, and all order modifications must route through the PMO.
Payment
ICBAI accepts payment by Electronic Funds Transfer (EFT) and by Government Purchase Card or other agency-approved card, regardless of order size. Credit card surcharge: 3.5%. When a surcharge applies, it is stated on the quote under the PURCHASECARD-Z CLIN. Payment terms are Net 30 unless otherwise stated in the order.
How to Contact NASA SEWP
SEWP PMO Hours: Monday to Friday, 7:30 AM to 6:00 PM (ET)
Email: help@sewp.nasa.gov
Customer Help Desk: (301) 286-1478
Website: www.sewp.nasa.gov